RESTORATION

Ok, on more than one occassion (ok --- every chance I get) I make fun of my husband's undying and complete devotion to everything APPLE (talking about the company -- not the fruit people). I exaggerate not...the man is in LUV!
Anyhooo --- I'm starting to understand....last weekend I spent hours dowloading cds to my laptop then downloading to my ipod.
'Round 'bout the middle of the week I discovered, much to my chagrin, that I was missing all of the songs I had purchased on my ipod in the last year.
These purchases were not made on my laptap...backed up on my laptap....or burned to a CD.
OH! CRAP!
Now...Apple has a strict policy about downloading once...that's one time...numero uno!
OH! CRAP!
The only thing I did have was the emailed receipts sent to me by APPLE...
good thing the Spirit had moved me to save those.
So I emailed APPLE (there is no customer service number to call)...
Dear Hubby did tell me what to say to plead my case: "Be sure to tell them that you are new to APPLE products".
Well , within two days I had gotten no less than 3 emails (one of which was an automated reply).
The other two, however, contained explicit details as to how to re-download(traci's made up word here people) the more than 60 songs I had lost.
More than 60 songs --- all returned....no extra money...
Hallelujah!
Despite APPLE's strict policy(reiterated more than once in the emails) they made an exception for me.
WOW!
Now I'm back to groovin' on the Metro...
No longer worried that my many $.99 drops in the bucket did not go down the cyberspace drain.
Hats off to APPLE!
And to all you Steve Job devotees (Dear Hubby included) at whom I've poked much fun:
I BEG YOUR PARDON!